Each one of our beautiful candles is hand poured, in-house within Australia. We take great pride in ensuring that our entire product range is quality made to perfection and customised to meet your expectations. In order to maintain safety and the best performance from your candle, it is important to give your candle a little extra care by following a few simple instructions below:

1. Remove all crystals before lighting your candle. This will better preserve your crystals and allow for a stronger scent throw.

2. When lighting your candle for the first time, please allow the wax to melt to the edges of the jar before blowing out the flame. This will allow for a clean and even burn in the future.

3. To ensure safety, only light your candle in a ventilated area and never leave a burning candle unattended or burning for longer than 3-4 hours at a time.

4. Use a snuffer or blow out your candle when finished.

5. Once the wax has cooled and set, trim the wick to approximately 6mm before relighting your candle to avoid mushrooming.

6. Cease use once the wax reaches 1cm from the bottom of the jar.

Wait, don’t throw out your candle jar! There are many fun and creative ways to reuse it. First, simply wash out any leftover wax with soapy warm water, and then you have a new pencil holder, a vase, a toothbrush holder or a trinket dish. We encourage you to think of some other ways to reuse the jar and would love to see your ideas.

Please tag us on Instagram at @sixthbatch.

No, we do not test Sixth Batch products on animals.

Sixth Batch candles are made from ethically sourced materials of the highest quality.

We are proud to say that our soy wax is:

+ Non-Toxic
+ FDA approved
+ Kosher certified
+ Completely natural
+ Burns clean
+ No GMO materials used
+ No animal derived ingredients
+ Not tested on animals

Sixth Batch wicks are made from high grade, lead free cotton. This ensures the cleanest and safest possible burn whilst minimising soot and mushrooming.

Once you have finsihed burning your candle you can gently wash out the remaining wax with warm soapy water.

You can use it as a vase, pencil holder, or makeup brush container. We encourage you to think of other creative ways to give new life to your jar.

We would love to hear from you if you have other ideas to share with us.

Please tag us on Instagram at @sixthbatch.

You may cancel your order within 1 hour of placing it by contacting us here.

Please note that we cannot guarantee your order can be cancelled if it has already been processed. However, we will do our best to accommodate your request.

We will update you on the progress of your order via email.

When your order has been dispatched you will receive tracking information to check on the status of your shippment.

If you have not received your dispatch email within 48 hours of placing an order, please contact our customer service team here who will be happy to assist.

All orders are processed Monday - Friday and we aim to have your goods dispatched within 1-2 business days. We recommend checking your tracking number soon after you receive it, so you can keep a close eye on the parcel(s).

Further shipping information can be found on our Shipping Policy.

All orders are shipped directly from Perth, Western Australia.

For more information on how to become a Sixth Batch stockist, please contact us here.

We offer FREE shipping on all orders over $99 or a Flat-rate shipping of $9.90 on orders under $99.

Express shipping is also available for $14.90.  

For more information please refer to our Shipping Policy.

Yes, we ship to selected countries outside of Australia.

We offer international shipping to New Zealand, Canada, United Kingdom and selected European Countries (Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Spain, Sweden & Switzerland).

For the latest information please refer to our Shipping Policy.

SHIPPING TIMES WITHIN AUSTRALIA

STANDARD SHIPPING

If you have ordered with standard shipping your parcel is expected to arrive within 3-6 business days after dispatch.

EXPRESS SHIPPING

If you have ordered with express shipping your parcel is expected to arrive within 1-3 business days after dispatch.

INTERNATIONAL SHIPPING

For international shipping we only offer express delivery. Shipping rates will be based on weight and zone of country, shipping rates will be calculated at checkout based on your order. The expected delivery time will vary depending on country.

Please see expected delivery times based on country below.:

New Zealand: Estimated delivery in 5-8 business days.

Canada: Estimated delivery in 14-21 business days.

United Kingdom: Estimated delivery in 14-25 business days.

Europe: Estimated delivery in 14-21 business days.

*Please note, you may at times experience additional shipping delays due to shipping carrier factors outside of our control.

International shipping rates will be based on parcel weight and zone of country. Shipping rates will be calculated at checkout based on your order.

You may be required to pay customs duties and import taxes. You are solely responsible for customs duties and import taxes within your own country.

We are unable to provide estimates for local duties or tax charges, we recommend that you research your local regulations prior to placing an order.

Please refer to our Shipping Policy for the most up-to-date information.

We're available Monday to Friday, 9am to 5pm and Saturday 9am to 3pm (Australian Western Standard Time). We aim to respond to all messages within 24 hours.

Please check through our FAQ page to see if we have the answer that you need right now!

We accept the following payment methods:

Visa
Master Card
PayPal
Apple Pay
American Express
Google Pay
Shop Pay

Our customer service team is here to assist you with any questions to make your shopping experience exceptional.

Sixth Batch takes customer data security seriously. Our store is powered by Shopify. Shopify is certified level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant.

We use your personal details for the primary purpose of being able to fulfill your order and provide you with an excellent service. For more information on how we use your personal information please refer to our Privacy Policy.

Please refer to our Refund Policy for the most up-to-date information.

We stand behind our products and we sincerely hope you love them as much as we do. However, if you are not satisfied with your recent purchase, we would be pleased to arrange a refund or exchange as detailed in our Refund Policy

We stand behind our products and we sincerely hope you love them as much as we do. However, if you are not satisfied with your recent purchase, we would be pleased to arrange a refund or exchange as detailed in our Refund Policy

We are sorry to hear this. If you order has arrived damaged, please contact our customer service team within 7 days of receiving your order to organise a replacement. You may contact us here.

Please note, to organise a replacement we require your order details and images of the damaged item(s).

Sixth Batch is only responsible for replacing the items that have been damaged during transit, not your entire order.

You will not be responsible for any costs involving the delivery of replacement items.

We are sorry to hear this, please contact us here and we will be happy to assist you.

Please include the following:

- Order Number:

- Item name/number:

- Photo(s) and a description of what has occurred to assist you and mitigate any possible future issues.

If your item is deemed faulty, we can offer you either a product replacement or full refund. Sixth Batch reserves the right to select which outcome either refund or replacement best suits your situation.

Refunds will be processed promptly to the same payment method that you originally made.

Please note, it may be requested that the product is returned to Sixth Batch, if this is the case, Sixth Batch will cover any costs involved with returning shipping due to product fault.

30 DAY MONEY BACK GUARANTEE

All Sixth Batch products come with a 30 day money back guarantee for your peace of mind!

We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you may return the product to us within 30 days of the date you received it for a full refund of the purchase price. You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

If you exercise your rights under the 30-day Money Back Guarantee, you:

(a) must notify us in writing within 30 days of the date the product being delivered to you by sending an email to info@sixthbatch.com.au

(b) must provide us with proof of purchase

(c) must return the product to us in its "as-new" and original condition with all internal and external packaging, accessories, tags, labels and manuals complete and intact. The item is NOT used, worn, assembled or damaged, and is in 100% re-sellable condition when we receive it

(d) you need to send us photos of the product in original packaging

(e) must return the item or product to us at your own cost

If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.

The following products cannot be returned/refunded due to a change of mind:

• Products described as "made to order"
• All forms of clearance stock
• Products assembled/used

Sixth Batch reserves the right to decline any return/refund of products not in as new and original condition and original packing.

Items not returned in their original packaging are subjected to damage or soiled whilst in transit. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee may apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.

Sixth Batch will not accept any return/refund request with no packaging.

Refunds are generally processed within 7 days of receiving your item back.

We reserve the rights to refuse provision of services to you if you abuse your rights.

Please refer to our Refund Policy for the most up-to-date information.